1. Physically show that you are ready to listen, face the speaker and show attention.
2. Ignore the speaker’s appearance or manner of delivery: Be watchful of what people have to say, rather than how they say it or look.
3. Watch your nonverbal communication: Expressions, gestures and body-language convey or betray the speaker’s sincerity and genuineness. Listen for under lying feelings.
4. Keep your mind on what the speaker is saying: Do not allow yourself to become distracted.
5. Allow for your own bias: You may not like what the speaker has to say. But you cannot always agree with everyone.
6. Visualise the situation from the speaker’s point of view: Try to see how the speaker has formulated his or her perceptions.
7. Do not interrupt immediately if you hear an apparently wrong statement: As the speaker continues this may not be so.
8. Evaluate the logic and credibility of what you hear: We can think four times faster than we can speak (or listen). Take advantage of this time-differential to simultaneously evaluate what the speaker is saying.
9. Do not give your last word: You need time to think about a problem from different angles before you communicate.