Organizations are faced with a variety of problems which come from different angles, both internal and external. The most complex ones are however those that are associated with the human resource or workforce.
This is because these are the driving force towards the success of an organization, through their manipulation of other resources for instance the assets, to come up with a productive and profitable result. Success in any activity in an organization requires unity and cooperation among all the individuals involved, failure to which malfunction is almost automatic.
This piece of work gives an in-depth discussion of attitude, as an issue that affects progress in the workplace with much emphasis being given to how it impacts on individuals and an organization at large and how a solution could be implemented and its success evaluated.
A review and a brief description of the original problem selected by my Learning Team
There are various problems that are linked with workplaces and all the practices and activities undertaken therein. For the sake of this assignment, my team chose attitude in the workplace as the problem of discussion for which a plan to help solve the issue will be identified and implemented.
This is because this is a very prevalent problem in workplaces and it has led to fall down of most organizations. Attitude entails the way a given individual thinks or perceives various things or situations. It is a very influential aspect and it plays a great role in determining how things are undertaken. Various employees express different attitudes, some positive and others negative.
Under all circumstances, positive attitude among all the individuals involved in an organization should be advocated for and maintained since nothing can be successful where negative attitude prevail. There is usually a tendency of people to bring their home problems into the workplace thus affecting their ability to perform as expected, which should not be the case.
The encouraging thing is the fact that there are ways that have been established in an effort to change people’s attitudes through sensitizing them to be positive and optimistic in their undertakings so as to achieve success. This is however possible through effective decision making that entail critical thinking and effective plan and strategies (Shumake, 1992).
A plan to implement the identified solution
In every plan especially that involved with implementing a given solution to a problem, it is important to have an effective evaluation of the required resources, the resistance management plan and most importantly timeframe. Decision making and critical thinking was a key aspect in the determination of the plan that we would implement in order to curb the ordeal of negative attitude among members of the workforce.
It entails identification of the problem, definition of the aims and objectives, evaluating the impact of the problem, determining the causes of the problem, coming up with alternative solutions, evaluating the impacts of the alternatives, making the decision and implementing it.
The process is however not complete before its impact is measured to ascertain its progress and hence make necessary actions(Roth & Mullen, 2002). The best plan that we came up with is effective communication aimed at creating awareness on the aspect of attitude and the effects it has on both individual as well as organizational performance.
It will also encompass teaching on the importance of critical thinking as opposed to acting under personal feelings and prejudices. This will ensure that employees’ behavior and attitudes are in line with the organizational core values thus ensuring that the goals and objectives are achieved hence increasing productivity and profitability as a result of enhanced efficiency and effectiveness.
It will also ensure that attitudes and thoughts are evaluated in an objective manner without any form of biasness. Another aspect that we considered in the implementation plan was to identify and implement appropriate tools that allow for effective thinking and avoid negative attitude. This includes impacting them with critical thinking and problem solving skills (O’Rourke, 2008).
An evaluation of the success of the solution chosen above
In order to conclude that a given implemented solution has been successful or not, it is important that the progress is monitored or evaluated. There are various ways through which a decision’s effectiveness could be evaluated more especially through measuring the success or failure achieved after its implementation.
One of the ways is to measure the impact of the implemented solution against the organizational goals and objectives. A good solution should adequately match with the organization’s goals and objectives to avoid any form of conflict that would make the situation even worse. Communication is also another very critical concept that can be utilized in gauging the impact of a given decision for instance the actions taken towards eliminating the vice of negative attitude in the workplace.
Effective communication entails giving every involved member a chance to give ideas and opinions in regard to certain a particular decision. This allows for taking of the right measures in respect to any aspect as well as allowing for inner satisfaction which is brought about by people knowing they are well represented and their voices incorporated in an organization’s decision.
Another very significant step in the evaluation of the progress of a decision that was made is the observation of the trends in the organization. There should for example be positive movement of activities following positive change of attitudes among employees.
This could be seen in aspects like communication where the employees ought to communicate effectively, increased efficiency and effectiveness in carrying out activities and processes, enhanced customer service and treatment of fellow colleagues as well as the general change of attitude that can be seen in the way people treat each other. In our case the decisions taken was successful since positive changes were experienced, the final results being increased productivity and productivity (Paul & Elder, 2006).
It is evident that organizations are faced with a variety of problems including those that are linked with the employees. Attitude in the workplace is for example very influential in determining how various activities and practices are carried out, with negative attitude being a leading factor to individual failure as well as pull down of the performance of an organization as a whole. It is therefore advisable that negative attitude among employees is dealt with in an appropriate manner to avoid any negative performance.
Negative attitude among employees could be demonstrated by aspects such as impoliteness, unwillingness to share ideas and opinions, being anti-social, failure to adhere to stipulated rules and regulations, complains to the management and constant conflicts among others.
Dealing with negative attitude like any other organizational problem necessitates that effective decision making and critical thinking is done so as to appropriately deal with all the internal and external elements that are associated with workplace attitude.
O’Rourke, J. (2008). Relationships, Managing Conflicts at Workplace. New York: Cengage Learning.
Paul, R., & Elder, L. (2006). Critical Thinking: Tools for Taking Charge of Your Learning and Your Life. Saddle River, NJ: Prentice Hall.
Roth, M.B., & Mullen, D. J. (2002). Decision Making: Its Logic and Practice. Maryland: Rowman & Littlefield.
Shumake, G. (1992). Increasing Productivity And Profit In The Workplace: A Guide To Office Planning And Design. New York: Wiley-Interscience.